London

June 4-5, 2025

Platinum Sponsors

Loyalty Summit

London
June 4-5, 2025

Event Information

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Agenda

Below is our preliminary lineup, with 25+ speakers to round out the final agenda!

  • Day One Agenda
  • Day Two Agenda

Wednesday September 18, 2024

September 18, 8:00AM

Registration

Coffee, tea, and loyalty—what better way to start the day?

September 18, 8:30am

Welcome and Introduction

Loyalty Summit chair Harald Deprosse delivers his keynote on moving beyond loyalty.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

TRACK 1: TECH TAKEOFF - THE ROLE OF TECHNOLOGY IN LOYALTY

EXPLORE how the latest technological advancements propel us beyond traditional loyalty frameworks, forging new pathways for customer engagement and retention.

September 18, 9:00am

Session 1

Our chairperson introduces our roundtable panel for a discussion on the conference theme and tracks.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

September 18, 10:10am

Session 2

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Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

September 18, 10:40am

Morning Break and Networking

September 18, 11:00am

Fireside Chat #1

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Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

September 18, 11:40am

Session 3

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Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

September 18, 12:15pm

LUNCH AND NETWORKING BREAK

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September 18, 1:10pm

Session 4

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

September 18, 2:00pm

Fireside Chat #2

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

September 18, 2:30pm

Afternoon Break & Networking

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September 18, 3:00pm

Session 5

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

September 18, 4:00pm

Session 6

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

September 18, 5:15pm

Closing Remarks

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Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Thursday, 6 June

Thursday, 6 June, 5:30PM

Welcome and Introduction

Loyalty Summit chair Harald Deprosse kicks off the day with their introduction to the Day 2 tracks and sessions.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Thursday, 6 June, 8:30AM

Welcome and Introduction

Loyalty Summit chair Harald Deprosse kicks off the day with their introduction to the Day 2 tracks and sessions.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

TRACK 2: BEYOND PROGRAMS: NAVIGATING THE FUTURE OF CUSTOMER RELATIONSHIPS

Embark on a transformative exploration of loyalty strategies that will evolve beyond traditional programs. Our roster of experts explores the intersection of loyalty with CRM and CX, unlocks the power of data to achieve frictionless customer journeys, and examines the partnership between marketing and revenue management.

Thursday, 6 June, 8:40AM

Track 2 Hybrid Keynote: The Future of Customer Relationships

Loyalty Summit chair Harald Deprosse kicks off the day with their introduction to the Day 2 tracks and sessions.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Thursday, 6 June, 9:30AM

Fireside Chat #2: Sponsored Session

Loyalty Summit chair Harald Deprosse kicks off the day with their introduction to the Day 2 tracks and sessions.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Thursday, 6 June, 10:00AM

Cultural Connections Roundtable

Loyalty Summit chair Harald Deprosse kicks off the day with their introduction to the Day 2 tracks and sessions.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Thursday, 5 June, 10:30AM

Networking Tea Break

TRACK 3. BEYOND STATUS: STRENGTHENING THE BONDS WITH BEST CUSTOMERS

Embark on a transformative exploration of loyalty strategies that will evolve beyond traditional programs. Our roster of experts explores the intersection of loyalty with CRM and CX, unlocks the power of data to achieve frictionless customer journeys, and examines the partnership between marketing and revenue management.

Thursday, 6 June, 10:50AM

Track 3 Hybrid Keynote: Beyond Status

Loyalty Summit chair Harald Deprosse kicks off the day with their introduction to the Day 2 tracks and sessions.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Thursday, 6 June, 11:40AM

Fireside Chat #3: Sponsored Session

Loyalty Summit chair Harald Deprosse kicks off the day with their introduction to the Day 2 tracks and sessions.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Thursday, 6 June, 12:00PM

The Beyond Status Roundtable

Loyalty Summit chair Harald Deprosse kicks off the day with their introduction to the Day 2 tracks and sessions.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Thursday, 6 June, 12:40PM

Lunch and Networking Break

Thursday, 6 June, 2:10PM

Deep Dive Workshop: Sponsored Session

Loyalty Summit chair Harald Deprosse kicks off the day with their introduction to the Day 2 tracks and sessions.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Thursday, 6 June, 2:10PM

Deep Dive Workshop: Sponsored Session

Loyalty Summit chair Harald Deprosse kicks off the day with their introduction to the Day 2 tracks and sessions.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

TRACK 4. BEYOND TRANSACTIONS: DISCOVERING THE FUTURE OF CUSTOMER ENGAGEMENT

Immerse your brand in the future of customer engagement strategies that transcend mere transactions to create memorable and lasting connections with frequent travelers. Delve into innovative approaches that redefine the customer journey, ensuring a seamless and delightful experience at every travel touchpoint.

Thursday, 6 June, 3:10PM

Track 4 Hybrid Keynote: Beyond Transactions

Loyalty Summit chair Harald Deprosse kicks off the day with their introduction to the Day 2 tracks and sessions.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Thursday, 6 June, 4:00PM

Fireside Chat #2: Sponsored session

Loyalty Summit chair Harald Deprosse kicks off the day with their introduction to the Day 2 tracks and sessions.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Thursday, 6 June, 4:30PM

Networking Tea Break

Thursday, 6 June, 4:50PM

Unbreakable Bonds Roundtable

Loyalty Summit chair Harald Deprosse kicks off the day with their introduction to the Day 2 tracks and sessions.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Thursday, 6 June, 5:30PM

Day 2 Closing Remarks

Our co-chair wraps up the two days’ discussions.

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Iain Pringle

New World Loyalty

Event Sponsors

Platinum Sponsors

IBS Software is a leading provider of mission-critical SaaS solutions to the aviation, hospitality, tour and cruise, and logistics industries. World-class travel brands rely on iLoyal to transform their loyalty schemes into fresh and innovative lifestyle programs. Underpinned by a highly configurable cloud-based platform, iLoyal gives loyalty executives the agility to quickly launch and tailor offers to highly targeted and differentiated audiences. iLoyal´s flexibility by design drives value for members through seamless partner integration and insights-driven program management, unlocking new engagement and revenue opportunities.

More Information

Loyalty Status Co. are the global leaders in status commercialization. Best known for their award-winning StatusMatch solution, Loyalty Status Co. helps travel, retail and financial brands around the world better leverage their loyalty status programs to acquire high value customers, retain and grow their existing members and drive high margin revenue.

More Information

As the global leader in powering loyalty commerce, Points, a Plusgrade company has been changing the way loyalty program members get and use their points and miles for more than two decades. In 2022, Points was acquired by Plusgrade, the leading provider of ancillary revenue solutions for the global travel industry, bringing two of the largest sources of ancillary revenue under one roof to create even greater impact for travel businesses worldwide.

Gold Sponsors

More Information

Engage People is the only loyalty network that enables program members to pay with points directly at checkout. The global technology provider connects loyalty programs with global payment systems and online retailers and covers 100% of the top purchase categories in North America. Leading banks and retailers around the world rely on Engage People for its first-of-its-kind loyalty network and pay-with-points capabilities.

More Information

Loyalty Partner Solutions GmbH (LPS), part of the American Express Group, has developed and operated high-performance customer loyalty programs for nearly two decades. From the design to the implementation and operation as well as the optimization of a loyalty program, LPS offers Consulting Services, IT Services and Business Services from a single source. Its customers include businesses such as Lufthansa Miles & More, China Southern’s Skypearl Club, United Mileage Plus, PAYBACK and Deutsche Bahn AG.

More Information

Reward the World is a world-leading, digital rewards solutions provider with a highly versatile rewards platform offering millions of digital entertainment choices available instantly, 24/7 at the click of a button. Helping brands, businesses & institutions everywhere to increase sales or purely reward customer, partner, member, donor & employee behaviour.

More Information

Stampix is a global photo printing service that empowers loyalty programs with an emotional reward. While it’s commonly known that emotionally connected customers are more valuable, most programs focus on transactional benefits (discounts, vouchers…). Photo rewards are a way to truly recognise customers, drive engagement and build long-term brand equity.

Speakers

Aaron Dauphinee

The Wise Marketer

Aaron Getz

Coming Soon

Aaron Glick

Simon Property Group

Venue

TBD

Stay tuned for further details and booking link.