Loyalty Summit Americas is the premier conference for senior executives shaping the future of customer loyalty across the travel industry.

Over 1.5 days this fall, leaders from airlines, hotel groups, cruise lines, car rental companies, rail operators, online travel agencies, financial services, and travel technology providers come together to explore the strategies, technologies, and partnerships that are redefining customer engagement and long-term loyalty.

The program features keynote presentations, executive panel discussions, fireside conversations, interactive roundtables, and extensive networking opportunities—all focused on the issues that matter most to today’s loyalty professionals. Topics include AI and personalization, customer experience, loyalty program innovation, retail media, partnerships, payments, data and analytics, digital transformation, and emerging trends shaping the next generation of travel.

More than just another industry conference, Loyalty Summit is designed to foster meaningful conversations between decision-makers. Every session is curated to deliver practical insights, honest discussions, and real-world case studies from organizations that are successfully evolving their loyalty strategies in a rapidly changing marketplace.

Whether you’re looking to benchmark your program, discover new technologies, build strategic partnerships, or prepare your organization for what’s next, Loyalty Summit Americas provides the knowledge, connections, and inspiration to help you lead with confidence.

Expect 1.5 days of insightful content, meaningful networking, and candid conversations with the people shaping the future of travel loyalty.

Unlike large trade shows, Loyalty Summit Americas is intentionally designed as a focused executive forum where senior decision-makers can connect, share ideas, and discuss the opportunities and challenges transforming customer loyalty today.

You’ll hear from industry leaders representing airlines, hotels, cruise lines, car rental companies, rail operators, online travel agencies, financial institutions, and leading technology providers. Through keynote presentations, fireside chats, panel discussions, and interactive roundtables, speakers share real-world experiences, practical strategies, and lessons learned—not sales pitches.

Between sessions, you’ll have plenty of opportunities to network with peers, meet potential partners, and continue the conversations over coffee breaks and lunch. Many attendees tell us that these informal discussions are just as valuable as the conference sessions themselves.

Whether you’re attending to explore how AI is transforming loyalty, benchmark your program against industry leaders, discover innovative technologies, or simply expand your professional network, you’ll leave with fresh ideas, actionable insights, and new connections that continue well beyond the event.

Whether this is your first Loyalty Summit or your tenth, you’ll be welcomed into a collaborative community of professionals who are passionate about advancing customer loyalty across the travel industry.

Travel loyalty is entering a new era. AI is transforming how brands acquire, engage, recognize, and retain customers—but technology alone isn’t the answer. The real competitive advantage comes from knowing how to combine AI with the right loyalty strategy, customer insights, and human experience.

Loyalty Summit Americas brings together senior executives from airlines, hotels, car rental companies, cruise lines, rail operators, OTAs, and travel technology providers for two days of practical learning, candid discussions, and high-value networking.

You’ll hear directly from the leaders behind some of the travel industry’s most innovative loyalty initiatives as they share real-world case studies, measurable results, and the lessons learned along the way. From personalization and retail media to customer experience, partnerships, data, payments, and emerging AI applications, every session is designed to provide actionable insights you can take back to your organization.

Just as valuable are the conversations that happen between sessions. Loyalty Summit is intentionally designed to encourage meaningful networking with peers facing the same challenges and opportunities, giving you the chance to exchange ideas, build relationships, and discover new solutions.

Whether you’re responsible for loyalty, CRM, customer experience, digital strategy, marketing, partnerships, or revenue, you’ll leave with fresh perspectives, practical strategies, and valuable connections to help your organization stay ahead in an increasingly competitive travel landscape.

The future of loyalty is already taking shape. Join the executives who are helping define it.

Let our friends tell you why: 

“Thoroughly enjoyed attending Loyalty Summit last week in London! It was great seeing old friends and meeting new people in the loyalty space. Thanks to Tommy Danielsen and the rest of the Loyalty Summit team for another amazing conference! Always a highlight in my calendar each year!”

– Oliver Ross, Visa 

“The global background of all the attendees as well as the combined years and years of expertise is a unique asset that this conference offers, which is hard to match. And certainly, for an airline and loyalty program with the size and scale of ours is really an integral and a central asset that we can learn from.”

– Ben Lipsey, SVP Customer Loyalty, Air France KLM

“I came to Loyalty Summit to make new connections, meet new people in the industry, see what I can learn, and see what’s happening in terms of trends in the Loyalty travel space and to take the lessons back.”

– Sylvia Chougle, Manager, Loyalty Systems & Analytics, RCL Cruises

“I always end up learning something new and [leaving] with something to take home. I always learn a new angle, or new position that is [relevant] to what we do.”

– James Curry, VP Product & Member Engagement, Skywards, Emirates 

“Very nicely facilitated and interesting getting challenged, and a lot of inspiration on various topics.”

– Håvard Uglem Hovdahl , VP Loyalty, Strawberry 

“Had a fantastic experience at the recent Loyalty Summit in London! I had the honor of delivering a keynote address focusing on the pivotal role of technology in driving program growth and business innovation within the travel loyalty sector. I shared concrete examples from our journey at Emirates Skywards, which have fueled our remarkable growth over the past decade and positioned us for continued success in the future.  
 The summit provided a platform for insightful discussions on upcoming loyalty trends and the obstacles associated with implementing transformative technology.” 

– Dr, Nejib Ben-Khedher, Emirates 

“I love the networking. I love the organization [and] the opportunity to connect with my colleagues and learn and understand how peers are doing in the same situation as we are with day-to-day business.”

– Teresa Comparato, Group Manager CRM Strategy, Euroconsumers

“Great event with invaluable insights! Thank you for the opportunity and for the wonderful organisation!” 

– Loyalty Partner Solutions  

“I came to Loyalty Summit because this is really where all the leaders from loyalty congregate. I haven’t been here for a long time. It’s just an opportunity to meet lots of people and talk about important things in Loyalty.” 

– Brian Sumers, Skift  

“Your efforts to make everything perfect at Loyalty Summit were truly appreciated. It was a fantastic experience.”

– Engage People  

The Loyalty Summit attracts the World’s leading travel loyalty programs, their suppliers and the World’s leading loyalty technology providers. At the Loyalty Summit you are guaranteed to meet the true decision makers and the companies that assist in their success.

Here’s a sample of the many travel loyalty companies that have attended our last events in London and Chicago:

This year’s Summit location is

THE MIDLAND HOTEL, Chicago, a Tribute Portfolio Hotel

Loyalty Summit Americas brings together the senior executives shaping the future of customer loyalty across travel, hospitality, financial services, retail, and the technology partners driving innovation.

Our sponsorship opportunities are designed to help you do more than build brand awareness—they create meaningful opportunities to engage directly with qualified decision-makers before, during, and after the event. Whether your goal is thought leadership, lead generation, relationship building, or launching a new solution, we’ll help you create a sponsorship package that delivers measurable value.

With opportunities available for a range of objectives and budgets, there’s an option to suit both established partners and companies sponsoring Loyalty Summit for the first time. We also offer special pricing for first-time sponsors.

If you’d like to learn more, simply get in touch and we’ll send you our Sponsorship Prospectus, including available packages, benefits, pricing, and customization options.

Ready to start the conversation? Contact us today—we’d love to discuss how we can help you achieve your goals at Loyalty Summit Americas.

Contact Us!

The Frequent Traveler Awards (FT Awards) is the World’s leading travel loyalty awards that recognizes travel loyalty programs. Each year, millions of frequent travelers and road warriors voice their opinions by voting in the FT Awards.

The awards dinner is always hosted in conjunction with the Loyalty Summit and has had its home in London. For the third time since 2018, the awards are now back home in Chicago.

• Access to all conference sessions
• Buffet lunch Day 2 of the conference
• Morning and afternoon refreshment breaks
• Digital conference program
• Access to sponsor showcase
• Networking with speakers and industry peers